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	<title>Digital Daily &#187; support forum</title>
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	<description>by John Paczkowski</description>
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		<title>Oh, Snow Leopard Frees Up Disk Space All Right</title>
		<link>http://digitaldaily.allthingsd.com/20091013/snow-leopard-glitch/</link>
		<comments>http://digitaldaily.allthingsd.com/20091013/snow-leopard-glitch/#comments</comments>
		<pubDate>Tue, 13 Oct 2009 16:00:08 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Digital Daily]]></category>
		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[software]]></category>
		<category><![CDATA[bug]]></category>
		<category><![CDATA[data]]></category>
		<category><![CDATA[desktop]]></category>
		<category><![CDATA[glitch]]></category>
		<category><![CDATA[guest account]]></category>
		<category><![CDATA[icons]]></category>
		<category><![CDATA[logging in]]></category>
		<category><![CDATA[loss]]></category>
		<category><![CDATA[MacBook Pro]]></category>
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		<category><![CDATA[operating system]]></category>
		<category><![CDATA[OS]]></category>
		<category><![CDATA[OS X]]></category>
		<category><![CDATA[Snow Leopard]]></category>
		<category><![CDATA[Snow Leopard Feature]]></category>
		<category><![CDATA[Support Discussions]]></category>
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		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=26526</guid>
		<description><![CDATA[Apple has finally acknowledged that a bug in its new Snow Leopard operating system can, on rare occasions, result in a catastrophic loss of data. The glitch, which first surfaced in support forums in early September, is triggered by logging in and out of a guest account and wipes the main user account of all data.  Clearly, this is not what Apple meant when it claimed the OS would free up as much as seven gigs of space upon installation.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2009/10/snowleopardfree.jpg" alt="snowleopardfree" title="snowleopardfree" width="200" height="205" class="alignright size-full wp-image-26528" />Apple has finally acknowledged that a bug in its new Snow Leopard operating system can, on rare occasions, result in a catastrophic loss of data. The glitch, which <a href="http://discussions.apple.com/thread.jspa?threadID=2142272&amp;start=0&amp;tstart=0">first surfaced in support forums in early September</a>,  is triggered by logging in and out of a guest account and wipes the main user account of all data.  </p>
<p>&#8220;When I logged into my MacBook Pro this morning, it was as if I had logged into my Guest Account and not my standard user profile,&#8221; one Snow Leopard user explained in Apple’s Support Discussions. &#8220;No icons on the desktop, the desktop wallpaper was the default &#8216;space&#8217; photo and not the one I had assigned, no documents in the docs folder, apps behaved as if I&#8217;d never opened them before.&#8221;</p>
<p>Clearly, this is not what Apple (AAPL) meant when it claimed the OS would free up as much as seven gigs of space upon installation.</p>
<p>Obviously, this is a nasty flaw, and it’s a pity it has taken Apple this long to cop to it. But it has and,<a href="http://news.cnet.com/8301-31021_3-10373064-260.html"> as the company told News.com yesterday</a>, a remedy should be forthcoming. Said an Apple rep: &#8220;We are aware of the issue, which occurs only in extremely rare cases, and we are working on a fix.&#8221;</p>
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		<title>Class-Action Suit Patch Sadly Absent From iPhone OS 2.0.2 "Bug Fixes"</title>
		<link>http://digitaldaily.allthingsd.com/20080821/iphone-suit/</link>
		<comments>http://digitaldaily.allthingsd.com/20080821/iphone-suit/#comments</comments>
		<pubDate>Thu, 21 Aug 2008 15:15:29 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Digital Daily]]></category>
		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[Alabama]]></category>
		<category><![CDATA[Birmingham]]></category>
		<category><![CDATA[class action]]></category>
		<category><![CDATA[data transfer]]></category>
		<category><![CDATA[email]]></category>
		<category><![CDATA[Internet connection]]></category>
		<category><![CDATA[iPhone 3G]]></category>
		<category><![CDATA[Jessica Alena Smith]]></category>
		<category><![CDATA[lawsuit]]></category>
		<category><![CDATA[support forum]]></category>

		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=3652</guid>
		<description><![CDATA[Apple may soon regret the “twice as fast, half the price” slogan it chose for iPhone 3G. A first lawsuit has been filed against the company over the device’s performance and reliability, and it seeks class-action status.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2008/08/slow-iphone.jpg" alt="" title="slow-iphone" width="187" height="231" class="alignright size-full wp-image-3654" />Apple may soon regret the &#8220;twice as fast, half the price&#8221; slogan it chose for iPhone 3G. <a href="http://arstechnica.com/news.ars/post/20080820-apple-hit-with-class-action-lawsuit-over-3g-iphone-flakiness.html">A first lawsuit</a> has been filed against the company over the device&#8217;s performance and reliability, and it seeks class-action status. Brought by Birmingham, Ala., resident Jessica Alena Smith, the suit (<a href="http://news.findlaw.com/wsj/docs/apple/iphone3glawsuit82008cmp.pdf">PDF</a>) alleges that while the iPhone 3G may be half the price of its predecessor, it is almost certainly not twice as fast. Worse, it&#8217;s prone to dropping calls. &#8220;Immediately after purchase, Plaintiff soon noticed that her Internet connection, receipt and sending of email, text messages and other data transfers were slower than expected and advertised,&#8221; the lawsuit reads. &#8220;The defective iPhone 3G appeared to connect to the 3G standard and protocol less than 25 percent of the time. Additionally, Plaintiff experienced an inordinate amount of dropped calls.&#8221;</p>
<p><a href="http://digitaldaily.allthingsd.com/20080814/iphone-3g-available-firmware-update-no-comment/">Familiar complaints</a> to <a href="http://digitaldaily.allthingsd.com/20080818/iphone-202-it-just-works/">some iPhone 3G owners</a>, or to anyone who&#8217;s spent any time in Apple&#8217;s support forums lately. Indeed, <a href="http://news.yahoo.com/story//usatoday/20080820/tc_usatoday/appletriestodebugiphone">Apple recently acknowledged the device&#8217;s reception problems</a>. That said, the company&#8217;s &#8220;twice as fast, half the price&#8221; messaging does include the caveat <a href="http://www.apple.com/iphone/">&#8220;actual speeds vary by site conditions,&#8221;</a> which would seem to absolve it of Smith&#8217;s charges of false advertising. And, beyond that, those who are disappointed by the performance of their new iPhone 3Gs had <a href="http://gizmodo.com/5035777/last-day-to-return-iphone-3g-and-cancel-your-att-contract-without-paying-etf">30 days to return the device without consequence</a>. Which is not to say that iPhone 3G&#8217;s performance hasn&#8217;t been disappointingly subpar or that it&#8217;s unreasonable to demand that Apple (AAPL) fix it. Just that Smith had recourse other than a suit demanding that Apple pay unspecified damages in addition to repairing or replacing all defective iPhones.</p>
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