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	<title>Digital Daily &#187; retention</title>
	<atom:link href="http://digitaldaily.allthingsd.com/tag/retention/feed/" rel="self" type="application/rss+xml" />
	<link>http://digitaldaily.allthingsd.com</link>
	<description>by John Paczkowski</description>
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		  <title>All Things Digital</title>
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		<title>A Verizon-iPhone Deal? Analyst Says "Chances High"</title>
		<link>http://digitaldaily.allthingsd.com/20091028/iphone-verizon-2/</link>
		<comments>http://digitaldaily.allthingsd.com/20091028/iphone-verizon-2/#comments</comments>
		<pubDate>Wed, 28 Oct 2009 16:59:17 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Apple]]></category>
		<category><![CDATA[Digital Daily]]></category>
		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[telecom]]></category>
		<category><![CDATA[AT&T]]></category>
		<category><![CDATA[Brian Marshall]]></category>
		<category><![CDATA[Broadpoint AmTech]]></category>
		<category><![CDATA[carrier]]></category>
		<category><![CDATA[deal]]></category>
		<category><![CDATA[exclusivity]]></category>
		<category><![CDATA[investor]]></category>
		<category><![CDATA[iPhone]]></category>
		<category><![CDATA[network]]></category>
		<category><![CDATA[partner]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[subscriber]]></category>
		<category><![CDATA[subsidy]]></category>
		<category><![CDATA[U.S.]]></category>
		<category><![CDATA[Verizon]]></category>
		<category><![CDATA[volume]]></category>

		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=27642</guid>
		<description><![CDATA[Apple has a lot to gain by ending iPhone carrier exclusivity in the U.S. and signing up Verizon as a second carrier partner. According to Broadpoint AmTech analyst Brian Marshall, the company may do just that in the second half of 2010.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2009/10/jobs_canyouhearmenow-250x205-150x150.jpg" alt="jobs_canyouhearmenow-250x205" title="jobs_canyouhearmenow-250x205" width="150" height="150" class="alignright size-thumbnail wp-image-27643" />Apple has a lot to gain by ending iPhone carrier exclusivity in the U.S. and signing up Verizon as a second carrier partner. As <a href="http://digitaldaily.allthingsd.com/20090717/analyst-att-screwed-without-iphone-exclusivity/">I&#8217;ve noted here before</a>, such a deal could more than double U.S. iPhone sales in the near term. That said, it does have some noteworthy downsides, top among them, the end of the estimated $450-per-iPhone carrier subsidy AT&#038;T (T) has been paying. </p>
<p>That&#8217;s the word from Broadpoint AmTech analyst Brian Marshall, who believes Apple (AAPL) will bring the iPhone to Verizon (VZ) in the second half of 2010 and forfeit AT&#038;T&#8217;s &#8220;sweetheart&#8221; carrier subsidy as a result. </p>
<p>&#8220;While [Apple] started off with exclusive arrangements in 2007 with the original iPhone launch, the company has since migrated towards multiple carriers per region,&#8221; Marshall wrote in a note to investors. &#8220;In our view, diverse carrier support is a key element to driving global penetration of the iPhone. Therefore, we believe the chances are high the iPhone will find its way onto the [Verizon] network in 2H10.&#8221;</p>
<p>Of course, should things play out that way, the iPhone will no longer be the powerful subscriber-retention tool it is today. And Marshall believes that will lower the subsidy it commands from an estimated $450 to around $300. </p>
<p>This might seem to imply a nasty hit to Apple&#8217;s bottom line, but Marshall figures any losses Apple might suffer would be  more than made up in volume. He sees Verizon selling roughly 14 million iPhones in the 2011 calendar year. And with an average selling price of $500, that&#8217;s another $7 billion in revenue for Apple. </p>
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		<title>Tell Me Again How Twitter Is a Premier Source of Breaking News?</title>
		<link>http://digitaldaily.allthingsd.com/20090817/tell-me-again-how-twitter-is-a-premier-source-of-breaking-news/</link>
		<comments>http://digitaldaily.allthingsd.com/20090817/tell-me-again-how-twitter-is-a-premier-source-of-breaking-news/#comments</comments>
		<pubDate>Mon, 17 Aug 2009 15:59:06 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Digital Daily]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[Silicon Valley]]></category>
		<category><![CDATA[Twitter]]></category>
		<category><![CDATA[digital]]></category>
		<category><![CDATA[social networking]]></category>
		<category><![CDATA[audience]]></category>
		<category><![CDATA[Conversational]]></category>
		<category><![CDATA[news]]></category>
		<category><![CDATA[Nielsen Online]]></category>
		<category><![CDATA[Pass-Along Value]]></category>
		<category><![CDATA[Pear Analytics]]></category>
		<category><![CDATA[Pointless Babble]]></category>
		<category><![CDATA[rates]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[Self Promotion]]></category>
		<category><![CDATA[spam]]></category>
		<category><![CDATA[tweets]]></category>
		<category><![CDATA[users]]></category>

		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=23111</guid>
		<description><![CDATA[According to a recent study by Nielsen Online, Twitter’s audience-retention rate is currently about 40 percent. Which means that about 60 percent of U.S. Twitter users end up abandoning the service after a month. Why is Twitter struggling with low retention rates? Perhaps, because so many tweets are utter nonsense.]]></description>
			<content:encoded><![CDATA[<p><a href="http://digitaldaily.allthingsd.com/files/2009/08/pearanalytics_twitter.jpg" rel="lightbox"><img src="http://digitaldaily.allthingsd.com/files/2009/08/pearanalytics_twitter-224x300.jpg" alt="pearanalytics_twitter" title="pearanalytics_twitter" width="224" height="300" class="alignright size-medium wp-image-23113" /></a>According to <a href="http://blog.nielsen.com/nielsenwire/online_mobile/twitter-quitters-post-roadblock-to-long-term-growth/">a recent study by Nielsen Online</a>, Twitter’s audience-retention rate is currently about 40 percent. Which means that about 60 percent of U.S. Twitter users end up abandoning the service after a month. Why is Twitter struggling with low retention rates? Perhaps because <a href="http://news.bbc.co.uk/2/hi/technology/8204842.stm">so many tweets are utter nonsense</a>. </p>
<p><a href="http://www.pearanalytics.com/2009/twitter-study-reveals-interesting-results-about-usage/">Research outfit Pear Analytics randomly sampled 2,000 tweets</a> from the public timeline over a two-week period and categorized them as News, Spam, Self Promotion, Conversational, Pass-Along Value and Pointless Babble (<em>click on image to enlarge</em>). </p>
<p>Unsurprisingly, the largest portion, 40.55 percent, fell under Pointless Babble, which Pear Analytics loosely defines as those &#8220;I am eating a sandwich now&#8221; tweets. Conversational ranked second with 37.55 percent, and Pass-Along Value a distant third with 8.7 percent of the tweets captured. Oddly, Self Promotion and Spam ranked fairly low, with 5.85 percent and 3.75 percent of total tweets captured, respectively. Still, both were higher than News, which ranked at the very bottom, with 3.6 percent. </p>
<p>&#8220;We thought that both Spam and Self Promotion percentages would be much higher,&#8221; Pear noted in its study. &#8220;Also, we thought the News category would have more weight than dead last, since this seems to be contrary to Twitter&#8217;s new position of being the premier source of news and events.&#8221;</p>
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		<title>eBay Plans Options Water Safety Course</title>
		<link>http://digitaldaily.allthingsd.com/20090311/ebay-options-not-drowning-waving/</link>
		<comments>http://digitaldaily.allthingsd.com/20090311/ebay-options-not-drowning-waving/#comments</comments>
		<pubDate>Wed, 11 Mar 2009 19:00:32 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Digital Daily]]></category>
		<category><![CDATA[Google]]></category>
		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[econalypse]]></category>
		<category><![CDATA[crisis]]></category>
		<category><![CDATA[eBay]]></category>
		<category><![CDATA[economic]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[financial]]></category>
		<category><![CDATA[GOOG]]></category>
		<category><![CDATA[job losses]]></category>
		<category><![CDATA[options]]></category>
		<category><![CDATA[recession]]></category>
		<category><![CDATA[regulatory filing]]></category>
		<category><![CDATA[restricted stock]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[share price]]></category>
		<category><![CDATA[stock options]]></category>
		<category><![CDATA[tech]]></category>
		<category><![CDATA[underwater]]></category>

		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/?p=14691</guid>
		<description><![CDATA[Apparently, fear of a deepening recession alone isn’t enough to maintain tech worker loyalty these days--mounting job losses be damned. This week, Google repriced millions of employee stock options that had gone underwater as the company’s share price declined. Now eBay hopes to do the same. The reason: employee retention.]]></description>
			<content:encoded><![CDATA[<p><img src="http://digitaldaily.allthingsd.com/files/2009/03/no_drowningjpg.jpeg" alt="no_drowningjpg" title="no_drowningjpg" width="183" height="180" class="alignright size-full wp-image-14694" />Apparently, fear of a deepening recession alone isn&#8217;t enough to maintain tech worker loyalty these days&#8211;mounting job losses be damned. This week, <a href="http://www.reuters.com/article/rbssConsumerGoodsAndRetailNews/idUSN1054489220090310"> Google (GOOG) repriced millions of employee stock options</a> that had gone underwater as the company&#8217;s share price declined. Now eBay (EBAY) hopes to do the same. The reason: employee retention.</p>
<p> In <a href="http://idea.sec.gov/Archives/edgar/data/1065088/000089161809000075/f51788a1defa14a.htm">a regulatory filing</a> today, the company said it has asked shareholders to approve a plan to offer employees the opportunity to swap underwater stock options for restricted stock. “Like many companies, we have experienced a significant decline in our stock price over the last year in light of the current global financial and economic crisis,” eBay explained in its argument for implementing the plan. &#8220;Because of the continued challenging economic environment and the uncertain impact of our efforts to change our business, we believe these underwater stock options are no longer effective as incentives to motivate and retain our employees.&#8221; </p>
<p>And this may well be the case. That said, you&#8217;d think that <a href="http://digitaldaily.allthingsd.com/20090127/econalypto-redux/">the widespread and fast-mounting job losses in the tech sector</a> would be enough to keep most folks still collecting paychecks coming in to work.  Nice gesture, though.</p>
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		<title>Yahoo Rubber, Icahn Glue</title>
		<link>http://digitaldaily.allthingsd.com/20080606/yahoo-to-icahn-2/</link>
		<comments>http://digitaldaily.allthingsd.com/20080606/yahoo-to-icahn-2/#comments</comments>
		<pubDate>Fri, 06 Jun 2008 16:20:31 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Digital Daily]]></category>
		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Yahoo]]></category>
		<category><![CDATA[Carl Icahn]]></category>
		<category><![CDATA[employee]]></category>
		<category><![CDATA[price]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[shareholders]]></category>

		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/20080606/yahoo-to-icahn-2/</guid>
		<description><![CDATA[Well, that was fast. Yahoo has issued a reply to Carl Icahn's latest missive. Terse and caustic, it doesn't really add much to the "conversation" between the two parties. Yahoo's message to Icahn: You don't have a credible plan to operate Yahoo either.]]></description>
			<content:encoded><![CDATA[<p><img src='http://digitaldaily.allthingsd.com/files/2008/06/rockemsockem.jpg' class='centered' style="border: 1px solid #000;" alt='rockemsockem.jpg' />Well, that was fast. Yahoo (YHOO) has issued <a href="http://yhoo.client.shareholder.com/press/releasedetail.cfm?ReleaseID=314663">a reply</a> to <a href="http://digitaldaily.allthingsd.com/20080606/icahn-oh-yangs-chief-yahoo-alright-small-y/">Carl Icahn&#8217;s latest missive</a>. Terse and caustic, it doesn&#8217;t really add much to the &#8220;conversation&#8221; between the two parties. Yahoo&#8217;s message to Icahn: You don&#8217;t have a credible plan to operate Yahoo either.</p>
<blockquote><p>Leaving aside Mr. Icahn&#8217;s inaccurate interpretation of our retention plan, we again note that he has no credible plan to operate Yahoo. We believe that Mr. Icahn&#8217;s suggestion that we cancel our retention plan would have a destabilizing impact on Yahoo and would clearly not be in the best interests of our shareholders. Furthermore, his suggestion that we put out a price publicly to see if Microsoft (MSFT) will alter its stated position is ill-advised. As we have stated numerous times publicly and privately, we are open to any transaction including a sale to Microsoft if it is in the best interests of shareholders.&#8221;</p></blockquote>
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		<title>Icahn to Yahoo: Never Say Never to Microsoft Again</title>
		<link>http://digitaldaily.allthingsd.com/20080604/icahn-to-yahoo-never-say-never-again/</link>
		<comments>http://digitaldaily.allthingsd.com/20080604/icahn-to-yahoo-never-say-never-again/#comments</comments>
		<pubDate>Wed, 04 Jun 2008 18:54:40 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Digital Daily]]></category>
		<category><![CDATA[John Paczkowski]]></category>
		<category><![CDATA[Microsoft]]></category>
		<category><![CDATA[Yahoo]]></category>
		<category><![CDATA[acquisition]]></category>
		<category><![CDATA[Carl Icahn]]></category>
		<category><![CDATA[directors]]></category>
		<category><![CDATA[employees]]></category>
		<category><![CDATA[James Bond]]></category>
		<category><![CDATA[Jerry Yang]]></category>
		<category><![CDATA[negotiations]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[Roy Bostock]]></category>
		<category><![CDATA[severance]]></category>
		<category><![CDATA[shareholders]]></category>
		<category><![CDATA[Steve Ballmer]]></category>

		<guid isPermaLink="false">http://digitaldaily.allthingsd.com/20080604/icahn-to-yahoo-never-say-never-again/</guid>
		<description><![CDATA[Have you heard? Carl Icahn is unhappy with Yahoo’s current leadership and the manner in which it handled Microsoft’s unsolicited acquisition offer. In a stink-bomb of a letter to Roy Bostock, the chairman of Yahoo’s board of directors, Icahn accused Yahoo of acting against its shareholders’ best interests by making it practically impossible for Microsoft to stay at the bargaining table.]]></description>
			<content:encoded><![CDATA[<p><img src='http://digitaldaily.allthingsd.com/files/2008/06/icahnnbond.jpg' class='centered' style="border: 1px solid #000;" alt='icahnnbond.jpg' />Have you heard?  Carl Icahn is unhappy with Yahoo&#8217;s current leadership and the manner in which it handled Microsoft&#8217;s unsolicited acquisition offer. In a stink-bomb of a letter to Roy Bostock, the chairman of Yahoo&#8217;s board of directors, Icahn accused Yahoo (YHOO) of acting against its shareholders&#8217; best interests by making it practically impossible for Microsoft (MSFT) to stay at the bargaining table.</p>
<p>&#8220;Until now I naively believed that <strong>self-destructive doomsday machines</strong> were fictional devices found only in James Bond movies,&#8221; Icahn wrote, referring  to  <a href="http://digitaldaily.allthingsd.com/20080602/yahoo-complaint/">Yahoo&#8217;s highly unusual severance plan</a> that would have rewarded employees who left the company after a change in ownership. &#8220;I never believed that anyone would actually create and activate one in real life. I guess I never knew about Yang and the Yahoo Board.&#8221;</p>
<p><em>Doomsday machines</em>? <em>James Bond movies</em>? Did Yahoo appoint <a href="http://en.wikipedia.org/wiki/Jaws_%28James_Bond%29#Jaws">Richard Kiel</a> to its board and not tell anyone? </p>
<p>Oh, and by the way, the name&#8217;s Icahn &#8230; Carl Icahn.</p>
<p>His letter follows.</p>
<p><span id="more-2465"></span></p>
<blockquote><p>Dear Mr. Bostock:</p>
<p>I have long been cynical about the effectiveness of many of the boards and CEOs in this country and as a result the inability of our companies to compete. I have constantly complained about how far CEOs and boards will go in order to retain their jobs, yet even I am amazed at the length Jerry Yang and the Yahoo board have gone to in order to entrench their positions and keep shareholders from deciding if they wished to sell to Microsoft.</p>
<p>According to details in a complaint that I became aware of yesterday (details Yahoo fought to keep under seal), Jerry Yang and a majority of the board went to inordinate lengths to sabotage a Microsoft bid. The complaint states: &#8220;Viewing employee retention as Microsoft&#8217;s Achilles heel, Yang engineered an ingenious defense creating huge incentives for a massive employee walkout in the aftermath of a change in control. The plan gives each of Yahoo&#8217;s 14,000 full-time employees the right to quit his or her job and pocket generous termination benefits at any time during the two years following a takeover, by claiming a &#8217;substantive adverse alteration&#8217; in job duties or responsibilities.&#8221; The damage to Microsoft &#8220;is compounded by the fact that Yahoo&#8217;s thousands of engineers, known as &#8216;Technical Yahoos!,&#8217; have detailed job responsibilities and qualifications.&#8221;</p>
<p>Most importantly, Microsoft might never be able to trust a CEO and board who, while claiming to be negotiating in good faith, went behind their back and adopted a &#8220;plan&#8221; which not only sabotages any Microsoft acquisition but went so far as to completely disable its own ability to rescind the &#8220;plan&#8221; as long as Microsoft&#8217;s offer remains pending. Until now I naively believed that self-destructive doomsday machines were fictional devices found only in James Bond movies. I never believed that anyone would actually create and activate one in real life. I guess I never knew about Yang and the Yahoo Board. In my opinion, it will be extremely difficult for Microsoft or other companies to trust, work with and negotiate with a company that would go to these lengths.</p>
<p>It is insulting to shareholders that Yahoo for the last month has told us that they are quite willing to negotiate a sale of the company to Microsoft and cannot understand why Microsoft has walked away. However, the board conveniently neglected to inform shareholders about the magnitude of the plan it installed which made it practically impossible for Microsoft to stay at the bargaining table. Could this have been the problem?</p>
<p>Even more deceitful are Yahoo&#8217;s actions toward its own employees, for whom you claimed to have set up the &#8220;plan&#8221;. Management neglected to mention to these same employees that Microsoft in its proposals had earmarked $1.5 billion of retention incentives (representing over $100,000 per employee) meant to allay any employee concerns.</p>
<p>Ironically, according to the complaint, this is not the first time that Yahoo has denied shareholders the opportunity of selling to Microsoft at a large premium. According to the complaint, in January 2007 Microsoft offered to purchase Yahoo at $40 per share but the company rejected that proposal. On January 31, 2008, Steve Ballmer emailed a letter to Jerry Yang and Roy Bostock making a new proposal of $31 per share. The letter recounts Microsoft&#8217;s prior efforts to acquire Yahoo and noted that Microsoft had given Yahoo time to implement business strategies designed to turn the company around. These strategies obviously didn&#8217;t work. The letter went on to state: &#8220;Our proposal represents a 62% premium above the closing price of Yahoo! common stock of $19.18 on January 31, 2008.&#8221; Yahoo not only turned down this proposal but sabotaged it. An article in CNET News cited in the complaint sums it up by stating, &#8220;Yahoo may indeed agree to Microsoft&#8217;s [offer], but it will be over Jerry Yang&#8217;s dead body&#8221;.</p>
<p>I and many of your shareholders believe that the only way to salvage Yahoo in the long if not short run is to merge with Microsoft. However, because of HSR considerations, to complete a merger of this magnitude will take a period of time. Even if by some stretch of the imagination the Yahoo board finally determines to do the rational thing and sell the company, I fear that, in light of Yang and the board&#8217;s recent actions in response to Microsoft&#8217;s overtures, it may be too late to convince Microsoft to trust Yang and the current board to run the company during that period while Microsoft sits on the sidelines with $45 billion at risk. Therefore, the best chance to bring Microsoft and Yahoo together is to replace Yang and the current Yahoo board with a board that will negotiate in good faith with Microsoft and in whom Microsoft will have trust to operate the company during the long period between signing and closing.</p>
<p>You stated in a press release yesterday that, &#8220;Yahoo&#8217;s board of directors including Jerry Yang has been crystal clear that it would consider any proposal by Microsoft that was in the best interests of its shareholders.&#8221; However this is not crystal clear to me. You have allegedly turned down a $40 offer. You have turned down and sabotaged a $33 offer. Instead, you appear willing to negotiate an &#8220;alternative&#8221; deal that in my opinion will be worth less than $33 but will entrench the board and Jerry Yang. I understand how these actions are in the best interests of management and a board whose members each receive $40,000 per month for several days work, but it is hard for me to understand how these actions are in the &#8220;best interests of the shareholders.&#8221;</p>
<p>However, despite your actions to date, there is still some possibility that you can resuscitate a Microsoft offer for the company. The board can rescind the &#8220;severance plan&#8221; that is the largest impediment to a Microsoft deal. You currently can do this because Microsoft withdrew their bid 30 days ago. It is time for you to stop misleading your shareholders with respect to Microsoft. It has been reported today that when asked to talk about the Microsoft bid, Sue Decker indicated that Microsoft made an offer which Yahoo&#8217;s board didn&#8217;t feel was at an attractive enough price. However, one doesn&#8217;t have to be a rocket scientist to realize there is a simple method to possibly achieve a higher price. Simply rescind the poison pill &#8220;severance plan&#8221;, which would free up approximately $2.4 billion and possibly even more which could be added to the bid. It is also time to admit to your shareholders that the severance plan was not done for your employees (who you conveniently neglected to inform that Microsoft had earmarked $1.5 billion in retention incentives for), but rather was done simply as an entrenchment device and to impede a Microsoft bid. If you are not completely disingenuous in your protestations concerning doing &#8220;the right thing&#8221; for shareholders, you should rescind the severance plan expeditiously and determine if Microsoft is still willing to purchase our company and thereby create a true competitor for Google. I can only hope that you will finally do what is in the &#8220;best interests of the shareholders.&#8221;</p>
<p>Sincerely yours,</p>
<p>CARL C. ICAHN</p></blockquote>
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		<title>You Know, That Domestic Wiretapping Operation Might Come in Handy Here</title>
		<link>http://digitaldaily.allthingsd.com/20080430/whitehouse-emails/</link>
		<comments>http://digitaldaily.allthingsd.com/20080430/whitehouse-emails/#comments</comments>
		<pubDate>Wed, 30 Apr 2008 16:49:05 +0000</pubDate>
		<dc:creator>John Paczkowski</dc:creator>
				<category><![CDATA[Digital Daily]]></category>
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		<category><![CDATA[Exchange]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[Lotus]]></category>
		<category><![CDATA[Presidential Records Act]]></category>
		<category><![CDATA[retention]]></category>
		<category><![CDATA[storage]]></category>
		<category><![CDATA[White House]]></category>

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		<description><![CDATA[So that  &#8220;technical issue&#8221; that caused 5 million to 10 million White House emails  to disappear from its archives? A botched migration from Lotus Notes to Microsoft Exchange. Seems even the blame for the current administration&#8217;s failure to obey the Presidential Records Act can be laid on Microsoft (MSFT).
In written testimony to the [...]]]></description>
			<content:encoded><![CDATA[<p><img src='http://digitaldaily.allthingsd.com/files/2008/04/whitehouse-email.png' class='centered' style="border: 1px solid #000;" alt='whitehouse-email.png' />So that  &#8220;<a href="http://www.citizensforethics.org/files/Document%2048-2.pdf">technical issue</a>&#8221; that caused <a href="http://www.citizensforethics.org/node/27603">5 million to 10 million White House emails</a>  to <a href="http://www.eweek.com/c/a/Storage/Court-Expands-White-House-Missing-EMail-Order/">disappear from its archives</a>? A botched migration from Lotus Notes to Microsoft Exchange. Seems even the blame for the current administration&#8217;s <a href="http://www.washingtonpost.com/wp-dyn/content/blog/2007/04/12/BL2007041200941.html">failure to obey the Presidential Records Act</a> can be laid on Microsoft (MSFT).</p>
<p>In <a href="http://oversight.house.gov/documents/20080226143915.pdf">written testimony to the House Committee on Oversight and Government Reform</a>, Steven McDevitt, a former information technology specialist at the White House, explained that the administration began migrating its email to Exchange without having an adequate records-management solution in place. Worse, its email-retention process was as laughably primitive as it was insecure. To quote McDevitt:</p>
<blockquote><p>
The initial email-retention process involved a manual process of copying messages from the Exchange journals to .pst files for storage and retention.&#8221;
</p></blockquote>
<p>The White House refers to this process as <a href="http://fas.org/sgp/congress/2008/022608supp.pdf">&#8220;journaling,&#8221;</a> which is most likely a euphemism for &#8220;interns handled our email backups.&#8221; And, in this case, without the proper access and logging controls to prevent tampering or even note that it had occurred. </p>
<p>All of this is quite troubling, to say the least. But not to worry&#8211;the White House is at this very moment developing a new archiving system. Too bad <a href="http://arstechnica.com/articles/culture/bush-lost-e-mails.ars/2">it&#8217;s unlikely to go live</a> before the end of this administration.</p>
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