Friday, November 6, 2009
Is Verizon’s New Early-Termination Fee Anti-Consumer?
Beginning Nov. 15, Verizon subscribers looking to get out of their smart-phone contracts early will pay $350 for the privilege. That early-termination fee is double the current one, but Verizon insists it’s justified because of the higher prices of today’s phones. An interesting move for a carrier that just last year agreed to pay $21 million to settle a class-action lawsuit filed by California consumers over the very early-termination fees it is now increasing.
With a handful of new Android handsets arriving at market in the coming weeks, including Motorola’s much anticipated Droid, Palm’s prospects for blowout winter holiday sales are dimming. Earlier this week, analysts at Citigroup and CL King voiced their concerns about the company in the wake of another ugly quarter from carrier partner Sprint. Now, Standard & Poor’s is doing so as well.
With Palm’s shares up more than 900 percent since January, they were destined to suffer a correction someday. And now it seems that day has finally come. Shares in the handset maker fell some 23 percent last week amid concerns about increased competition from Google’s Android operating system, which is being rolled out on a number of devices at a variety of carriers, including Palm partner Sprint.
The Palm Pre may have been the most successful handset rollout in Sprint’s history, but it hasn’t stopped the carrier from hemorrhaging customers in the months following its launch. 
When Apple said it does not support iTunes integration with third-party digital media players, it meant it. With iTunes 9.0.2, it has once again disabled the Palm Pre’s ability to synch with the media software.
Verizon uncrated its latest iPhone challenger Wednesday morning, introducing the new $199 Motorola Droid, and it already has analysts buzzing about the life it may breathe back into Motorola, whose share of the phone market dropped by nearly half in the second quarter from 10 percent a year earlier.
The BlackBerry’s days as smart phone of choice among consumers in the U.S. appear to be winding down. While Research in Motion’s popular device is still the leader in the smart-phone space, with 40 percent market share, its dominance is threatened by Apple’s iPhone, according to ChangeWave Research.
The Pixi, Palm’s second webOS-powered smart phone, finally has a price and a U.S. street date. This morning, Sprint said the device will arrive at market Nov. 15. Price: $99.99 with a two-year contract and after $150 in rebates. Not the most aggressive of prices considering that Amazon is currently offering the Pre, Pixi’s elder sibling, for $99 with two-year contract as well.
Though Verizon’s new Droid ad campaign might seem to preclude one, Apple would be wise to ink an iPhone distribution deal with the carrier–if not to hasten iPhone adoption, then to slow rivals that would supplant it. That’s the argument put forth by Piper Jaffray analyst Chris Larsen in a research note to investors Monday.
Customer satisfaction with the iPhone continues to run high–among both casual and business users. Apple’s smart phone scored highest in the both consumer and business categories of JD Power’s Smartphone Satisfaction Study, besting rivals like Research in Motion and LG.
Some 740 billion text messages were sent in the first half of 2009 in the U.S. This according to the CTIA’s semiannual wireless industry survey, which helpfully breaks down that astonishing figure to an even more astonishing 4.1 billion texts per day. That’s about double the number sent during the same period last year. 
Oh, it’s really on now. This morning Palm announced webOS 1.2.1, another point release to its new webOS platform that restores media synchronization with the latest version of Apple’s iTunes (9.0.1). Moreover, the company has gone the extra step of extending that synchronization feature to photos. 
