With Palm’s shares up more than 900 percent since January, two things are clear: Palm’s Pre and webOS operating system are nothing short of a triumph and the run-up in Palm shares is most likely a wee bit overdone. In a research note issued Monday, Jesup and Lamont analyst Kevin Dede says as much, arguing that the company’s shares are overvalued, particularly in light of Pre returns.
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EMC has long claimed that its bid for Data Domain is clearly superior to NetApp’s, and today NetApp finally agreed. After market close Wednesday afternoon, NetApp said it has terminated its merger agreement with Data Domain, giving the data storage technology vendor leave to accept EMC’s unsolicited takeover bid–at $33.50 a share cash, an 11 percent premium over its own.
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One of the simplest ways to create a shortage, and the buying frenzy that typically accompanies it, is to announce that there will be one. And this is precisely what Sprint CEO Dan Hesse did for the Palm Pre Tuesday. Speaking at J.P. Morgan’s Global Technology, Media and Telecom Conference shortly after Sprint announced the handset’s street date, Hesse said he anticipates that supplies will be limited, at least initially.
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Its footing in the PC market slipping the way it has been–thanks to a deteriorating reputation for customer service and aggressive rivals–Dell is increasingly turning its attention to storage. In a big way. This morning the company announced plans to acquire storage virtualization outfit EqualLogic for $1.4 billion in cash. If approved by shareholders, the [...]
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Only a company with a reputation for customer service as abysmal as Dell’s could spend $150 million on improvements to support and service and still see its ranking on the American Customer Satisfaction Index (PDF) drop by five percentage points.
Dell scored 74 points out of a possible 100, putting it near the bottom of the [...]
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Here’s a novel, albeit labor-intensive, way of ditching your Sprint contract. Call the company’s customer-support center relentlessly until it terminates your service. After a recent internal review, Sprint canceled the contracts of 1,000 customers because they’d been making far too many calls to its support centers.
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