Friday, November 6, 2009
Is Verizon’s New Early-Termination Fee Anti-Consumer?
Beginning Nov. 15, Verizon subscribers looking to get out of their smart-phone contracts early will pay $350 for the privilege. That early-termination fee is double the current one, but Verizon insists it’s justified because of the higher prices of today’s phones. An interesting move for a carrier that just last year agreed to pay $21 million to settle a class-action lawsuit filed by California consumers over the very early-termination fees it is now increasing.
Customer satisfaction with the iPhone continues to run high–among both casual and business users. Apple’s smart phone scored highest in the both consumer and business categories of JD Power’s Smartphone Satisfaction Study, besting rivals like Research in Motion and LG.
As launch dates go, the timing could not be better. Less than a week after Google’s Gmail suffered its fourth service disruption this year, IBM announced a competing Web mail service intended to undercut it. Called LotusLive iNotes, it’s an email, calendaring, and contact management system aimed squarely at the enterprise space Google has been so diligently courting.
Well this certainly doesn’t bode well for O2: The U.K. wireless carrier, which has reportedly been selling about 2,200 iPhones a day since it secured exclusive distribution rights to the device in 2007, has run out of the 3GS model. Extremely high levels of demand have emptied not just the company’s physical retail outlets, but its online store as well.
iPhone exclusivity is rapidly coming to an end. Less than 24 hours after Orange UK announced plans to offer Apple’s iconic handset to its customers “later this year,” Vodafone said that it plans to do so as well. 
Could the global semiconductor industry be heading for a much anticipated recovery? It’s starting to look that way. Chip sales rose in July for the fifth consecutive month on a month-to-month basis, according to the trade group, Semiconductor Industry Association. Which is not to say sales are robust; down 18.2 percent year-over-year, they’re abysmal, but they are showing continuing signs of recovery.
The Federal Communications Commission’s efforts to determine whether exclusive handset deals are promoting or hindering innovation in the wireless market are moving ahead with a focus on rural areas. That’s the word from agency Chairman Julius Genachowski, who says he’s concerned not just with the competitive ramifications of carrier-exclusivity deals but with their tendency to limit customer access to top smartphones. 
Once the plucky underdog in the browser battle, Mozilla’s Firefox is today the second most popular browser worldwide, after Internet Explorer. Since it was first released in November 2004, the browser has succeeded not just in dislodging IE from its dominant market position, but in proving that an open-source project can become a widely used consumer application. At 7:47 am PDT this morning, the browser reached its billionth download.
Remember the last time you set foot in a real brick-and-mortar bank? Me either. And we’re not the only ones. With more and more people managing their financial affairs via PC and mobile device, a bank’s retail presence no longer need be as ubiquitous as it once was. The latest institution to realize this–Bank of America, which, according to The Wall Street Journal, plans to close up to 10 percent of its 6,100 branches across the country over the next three-to-five years.
The economy is in recession, consumer spending is down and the PC market is in the worst decline since the Great Dark Times of 2001. And Apple is doing just fine. After market close Tuesday, the company reported earnings that crushed the Street’s estimates into a fine iPod-white dust. Analysts surveyed by Thomson Reuters estimated that Apple would earn $1.16 per share on $8.16 billion in sales. Instead, it earned $1.35 on $8.34 billion for a profit of $1.23 billion.
If there was any doubt that Ned Hooper is Cisco CEO John Chambers’s likely heir apparent, it disappeared today when the company named him chief strategy officer. For Hooper, who was already waist-deep in corporate strategy at Cisco as senior vice president corporate development and head of its consumer division, this is quite a promotion.
So Google has finally copped to developing an operating system–Chrome OS, a software platform “created for people who spend most of their time on the Web, and…designed to power computers ranging from small netbooks to full-size desktop systems.” It is an extraordinary market play. And an unsettling one. For it seeks to place Google, which already collects vast amounts of data about our Internet use, at the very center of our information experience. The privacy implications of that are, of course, horrendous. 
