Comments on: AT&T Ranked Last in Consumer Reports' Best Cellphone Service Survey http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/ by John Paczkowski Sat, 11 Feb 2012 19:03:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Has RIM pulled the "ATT workaround" bridge? - Page 4 - BlackBerry Forums at CrackBerry.com http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-88160 Has RIM pulled the "ATT workaround" bridge? - Page 4 - BlackBerry Forums at CrackBerry.com Fri, 20 May 2011 21:09:58 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-88160 [...] [...] [...] [...]

]]> By: Has RIM pulled the "ATT workaround" bridge? - Page 3 - BlackBerry Forums at CrackBerry.com http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-88158 Has RIM pulled the "ATT workaround" bridge? - Page 3 - BlackBerry Forums at CrackBerry.com Fri, 20 May 2011 20:42:08 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-88158 [...] [...] [...] [...]

]]> By: Rumor: Verizon Wireless prepares for the iPhone http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-77742 Rumor: Verizon Wireless prepares for the iPhone Mon, 14 Feb 2011 06:10:30 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-77742 [...] performance. At the same time, Verizon’s wireless service is praised by customers. In fact, a recent Consumer Reports survey asked 50,000 readers across 26 U.S. cities to rank cell service providers on a variety of scales. [...] [...] performance. At the same time, Verizon’s wireless service is praised by customers. In fact, a recent Consumer Reports survey asked 50,000 readers across 26 U.S. cities to rank cell service providers on a variety of scales. [...]

]]> By: iPhone News : AT&T ranked last in cellphone service survey http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-77741 iPhone News : AT&T ranked last in cellphone service survey Mon, 14 Feb 2011 03:12:11 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-77741 [...] bad news for AT&T in a recent customer satisfaction poll. Consumer Reports asked 50,000 readers across 26 U.S. cities to rank cell service providers on a [...] [...] bad news for AT&T in a recent customer satisfaction poll. Consumer Reports asked 50,000 readers across 26 U.S. cities to rank cell service providers on a [...]

]]> By: Anonymous http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-73925 Anonymous Tue, 11 Jan 2011 04:22:00 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-73925 I'm not surprised. I had to replace a brand new 3rd party product that was defective out of the box (a screen protector), and I was *curtly* informed that I would have to register on the 3rd party website for a replacement and pay for shipping & handling myself! This is understandable for a warranty replacement but we're talking about a brand new product that was defective being returned the next day! It looks like the iPhone cash cow has gone to their heads... I'm phasing out all my services out of AT&T as soon as I'm out of contract. I’m not surprised.

I had to replace a brand new 3rd party product that was defective out of the box (a screen protector), and I was *curtly* informed that I would have to register on the 3rd party website for a replacement and pay for shipping & handling myself!

This is understandable for a warranty replacement but we’re talking about a brand new product that was defective being returned the next day! It looks like the iPhone cash cow has gone to their heads… I’m phasing out all my services out of AT&T as soon as I’m out of contract.

]]> By: Anonymous http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-70369 Anonymous Sat, 11 Dec 2010 21:07:00 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-70369 AT&T's only problem is they took a risky and aggressive Technical strategy of going with a WCDMA solution and deciding to offer it's 3G services voice/data to share the same link. While this an unique differentiation, it puts the power consumption of voice and data against itself, which in it's technical term is "cell breathing". This is indicative in all CDMA based networks, however when you add the caveat of data hungry iPhone/smartphone users and the Family hungry voice plans, somethings got to give. LTE will suffice the data needs and provide a much needed relief. AT&T did too much, too soon with a high visible partner in Apple. AT&T’s only problem is they took a risky and aggressive Technical strategy of going with a WCDMA solution and deciding to offer it’s 3G services voice/data to share the same link. While this an unique differentiation, it puts the power consumption of voice and data against itself, which in it’s technical term is “cell breathing”. This is indicative in all CDMA based networks, however when you add the caveat of data hungry iPhone/smartphone users and the Family hungry voice plans, somethings got to give. LTE will suffice the data needs and provide a much needed relief. AT&T did too much, too soon with a high visible partner in Apple.

]]> By: Michael http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-69841 Michael Fri, 10 Dec 2010 06:29:00 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-69841 yep. I left att a few months ago when they could not provide me with a new iphone that worked. I went through 4 of them in 30 days and had over 505 dropped calls. they could not seen to care. i'm with verizon now. yep. I left att a few months ago when they could not provide me with a new iphone that worked. I went through 4 of them in 30 days and had over 505 dropped calls. they could not seen to care. i’m with verizon now.

]]> By: Randy’s Blog » Consumer Reports: AT&T Cellphone Service Last in Customer Satisfaction | John Paczkowski | Digital Daily | AllThingsD http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-69768 Randy’s Blog » Consumer Reports: AT&T Cellphone Service Last in Customer Satisfaction | John Paczkowski | Digital Daily | AllThingsD Fri, 10 Dec 2010 00:10:45 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-69768 [...] Consumer Reports: AT&T Cellphone Service Last in Customer Satisfaction | John Paczkowski | Digit.... dtsv.dtse_post_2224_permalink = 'http://blog.russos.net/randy/?p=2224'; dtsv.dtse_post_2224_title = 'Consumer Reports: AT&T Cellphone Service Last in Customer Satisfaction | John Paczkowski | Digital Daily | AllThingsD'; Categories: Things that suck Tags: Comments (0) Trackbacks (0) Leave a comment Trackback [...] [...] Consumer Reports: AT&T Cellphone Service Last in Customer Satisfaction | John Paczkowski | Digit…. dtsv.dtse_post_2224_permalink = 'http://blog.russos.net/randy/?p=2224'; dtsv.dtse_post_2224_title = 'Consumer Reports: AT&T Cellphone Service Last in Customer Satisfaction | John Paczkowski | Digital Daily | AllThingsD'; Categories: Things that suck Tags: Comments (0) Trackbacks (0) Leave a comment Trackback [...]

]]> By: Consumer Reports Mag.: “Sprint has pulled even in overall satisfaction with Verizon” « Antipaper's Financial Parachute http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-69647 Consumer Reports Mag.: “Sprint has pulled even in overall satisfaction with Verizon” « Antipaper's Financial Parachute Thu, 09 Dec 2010 04:57:20 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-69647 [...] All Things Digital: AT&T Ranked Last in Consumer Reports’ Best Cellphone Service Survey [...] [...] All Things Digital: AT&T Ranked Last in Consumer Reports’ Best Cellphone Service Survey [...]

]]> By: AT&T Ranks Last in Consumer Reports Study of Wireless Carriers | Opticom http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-69521 AT&T Ranks Last in Consumer Reports Study of Wireless Carriers | Opticom Wed, 08 Dec 2010 14:06:10 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-69521 [...] cell phone users in Manhattan or the bay area, this report may come as no surprise.  AT&T has had highly publicized problems in these highly populated [...] [...] cell phone users in Manhattan or the bay area, this report may come as no surprise.  AT&T has had highly publicized problems in these highly populated [...]

]]> By: Consumer Reports Ranks AT&T Last, Gives iPhone a Plug | Ina Fried | Mobilized | AllThingsD http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-69075 Consumer Reports Ranks AT&T Last, Gives iPhone a Plug | Ina Fried | Mobilized | AllThingsD Mon, 06 Dec 2010 16:34:41 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-69075 [...] Reports has been taking swings at AT&T’s cell phone service for a while now. But, the carrier finds itself in its crosshairs once [...] [...] Reports has been taking swings at AT&T’s cell phone service for a while now. But, the carrier finds itself in its crosshairs once [...]

]]> By: SociableBlog http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-63366 SociableBlog Mon, 25 Oct 2010 07:59:00 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-63366 I have placed an order one weeks ago and haven’t heard anything since then. If there has been a delay, I should have been sent out a mail at least. I called up AT&T call center and spoke to one of their Manila based Rep who was very difficult to understand. She informed me that my order is still in a pending status and she could not tell me the reason for the same too. Not a good experience ! I have placed an order one weeks ago and haven’t heard anything since then. If there has been a delay, I should have been sent out a mail at least. I called up AT&T call center and spoke to one of their Manila based Rep who was very difficult to understand. She informed me that my order is still in a pending status and she could not tell me the reason for the same too. Not a good experience !

]]> By: unlocked cell phones http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-60245 unlocked cell phones Sat, 02 Oct 2010 09:46:00 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-60245 Great post. The tips and the ideas given in the post seems to be very much informative and useful for the job seekers. Thank you for such a good post. Great post. The tips and the ideas given in the post seems to be very much informative and useful for the job seekers. Thank you for such a good post.

]]> By: Anonymous http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-58406 Anonymous Sun, 19 Sep 2010 11:52:00 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-58406 I recently had a very poor customer service service at an AT&T store and a positive one at another, I was told I would receive an AT&T customer service feedback email that I could submit my experience. I finally received the customer service survey (I've been waiting to receive and fill it out) and went to fill it out since I had much to say. When I clicked the link it said it is no longer accepting customer service surveys. If this is just a website error then I will just keep trying. If AT&T is refusing to accept customer service feedbacks then it is a discredit to AT&T and I will ensure not to recommend AT&T to my friends and family. I'm still waiting for their feedback. The AT&T website does not list a customer feedback contact information as AT&T contracted the service to a third party who is not accepting my feedback. I recently had a very poor customer service service at an AT&T store and a positive one at another, I was told I would receive an AT&T customer service feedback email that I could submit my experience. I finally received the customer service survey (I’ve been waiting to receive and fill it out) and went to fill it out since I had much to say. When I clicked the link it said it is no longer accepting customer service surveys. If this is just a website error then I will just keep trying. If AT&T is refusing to accept customer service feedbacks then it is a discredit to AT&T and I will ensure not to recommend AT&T to my friends and family. I’m still waiting for their feedback. The AT&T website does not list a customer feedback contact information as AT&T contracted the service to a third party who is not accepting my feedback.

]]> By: Smart Phone Dumb Network: Can your network meet your phone’s demands? | BlueTone's Blog http://digitaldaily.allthingsd.com/20091201/att-ranked-last-in-consumer-reports-best-cell-phone-service-survey/comment-page-3/#comment-52907 Smart Phone Dumb Network: Can your network meet your phone’s demands? | BlueTone's Blog Fri, 13 Aug 2010 04:19:08 +0000 http://digitaldaily.allthingsd.com/?p=29974#comment-52907 [...] networks have recently been under fire by consumers due to repeated network failures, delay in mail retrieval and lack of phone signal.  The major [...] [...] networks have recently been under fire by consumers due to repeated network failures, delay in mail retrieval and lack of phone signal.  The major [...]

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