All Things Digital

Skip to main content.

Digital Daily

Time to Cut AT&T Some Slack, iPhone Users?

Since 2008, AT&T’s network in and around San Francisco has experienced an increase in 3G data traffic of 2,000 percent.

If you find this metric as astonishing as I do, consider this: The increase in Bay Area data traffic is actually below the national average–significantly below. According to AT&T (T) CTO John Donovan, 3G data traffic on the company’s wireless network has risen nearly 5,000 percent in the past 12 quarters nationally (see chart below; click to enlarge).

“Today, we’re seeing unprecedented growth in mobile broadband traffic,” Donovan said during his keynote at the Open Mobile Conference on Nov. 5. “This growth has required extensive rethinking of wireless networks as we know them, as well as significant advances in the supporting IP backbone and other infrastructure.”

ATT

A 5,000 percent increase in 3G data traffic: That’s an astonishing figure. Seems to me it’s entirely likely that any carrier that had been first with the iPhone–including catcalling rival Verizon (VZ)–would have suffered network troubles similar to those that plague AT&T today.

No other U.S. carrier offers a super-smartphone that has sold as well as the iPhone and that people use much like a laptop. Sure, Android and Palm (PALM) webOS devices are used in this way as well, but there are far fewer of them and they have significantly fewer data-hungry apps.

Research in Motion (RIMM) offers some BlackBerries that are used this way, but only some, and there are only 3,000 or so apps available for them. iPhone owners have 100,000 apps from which to choose. And while it’s obvious that there are more BlackBerries in use than iPhones, some of these rely on AT&T’s network, which only compounds the carrier’s problems.

So, really, any carrier that had been first to market with the iPhone would have seen its network overtaxed, especially after Apple (AAPL) launched the iPhone 3G and the iTunes App Store. Those events effectively upended traditional planning models for network capacity in a way that no one was prepared for.

Perhaps other carriers would have fared a bit better. Verizon’s 3G network, even back in 2007, was much deeper and broader than AT&T’s. But could it really have supported a 5,000 percent increase in data traffic without incident? I’m not so sure.

Which is not to say that AT&T is blameless. Its network has lagged and continues to do so, and the iPhone and the massive surge in data traffic it brought with it are not entirely responsible for that.

But they are obviously a big factor. It will be interesting, then, to see how Verizon’s network holds up in comparison if and when the carrier gets the iPhone.

[Image Credit: Morgan Stanley Managing Director Mary Meeker]

We’ve launched a new commenting tool, Disqus. For the full story on all of its functionality, click here. To begin commenting right away, you can log in below using Facebook Connect or Disqus—you can also log in using an existing AllThingsD account. Learn more about how Disqus collects and uses information in connection with the comments tool.
  • Joefrey Kibuule
    Most people can understand such an accelerated increase in growth. It's the fact that AT&T won't admit to their problems which is causing frustration.
  • mike Diaz
    in a demand /supply curve, when demand exceeds supply several things change, cost/price and quantity/amount change accordingly.

    I thought you folks would remember that...
    True ATT has had IPhone for a couple of years now and most consumers wouldve expected the infrastructure changes to ramped up to meet capacity. but in large scale organizations change takes awhile to impliment. It maybe easier for Vz to ramp up, because their products arent as popular. But if you follow O2 and whats happening in Europe with IPhone decentralization you would see that its consistent with ATT..

    maybe you folks should bone up on your change management information.
  • Holger Mueller
    Interesting and impressive increase.

    There is some confusion here though: The iPhone is 'easy' to tune bandwidth wise - as it will only run 1 (one) of the thousands of Apps... + the native Apple Apps - which all have a dedicated usage profile (which servers etc). Caching for an iPhone is relatively easily.
    Different story for a 'real' PC - that can multi-task. Just think of a Bolt or Pre user listening to Pandora, Sharing location through Google Maps, Downloading at the WSJ reader, browsing on Opera Mini and talk to ReQall for a new Todo - all at the same time. A little different challenge on the backend...
    So iPhones are 'good' for your bandwidth as you can manage the device (sheer amount of devices is another story - but a linear scalable problem) - vs. usage profiles on a multitasking device (like any wireless 3G card in a laptop) which are a real challenge for broadband (high performing) throughput.

    So, please don't confuse the # of iPhone Apps with bandwidth considerations going forward.
  • History informs us that it's never time to cut AT&T some slack. Consumers and regulators need to keep the pressure turned up on them in order to produce any improvements in their network.

    AT&T would rather run underwater cables to China than upgrade their U.S. wireless infrastructure or rural broadband. So carry on with the AT&T bashing.
  • Arthur Hyams
    Still waiting for my Google Voice App
  • We're still waiting for the iPhone in South Dakota. Until now, AT&T has not had a presence here. There was nothing for them to upgrade.

    When Verizon bought Alltel in 2008, the FCC would only approved the merger if Verizon sold its rural Alltel assets to AT&T (which was forced to sell some assets elsewhere to Verizon).

    AT&T will be replacing Alltel's CDMA towers with its GSM/UTMS towers. Then the iPhone will finally be sold in this state, perhaps in time for the next generation iPhone, in 2010.

    Other rural states have a similar situation.
  • Alan Hamilton
    There is only one thing that will make AT&T take notice, and that is customers leaving. Their crappy 3G service is why I left, sold my iPhone and bought a Pre. I use data on my phone intensely for business, and Sprint and my Pre save me at least an hour a day.
  • Darren Abate
    AT&T wanted to be the sole iPhone provider and now it's biting them in the bum. Bite off more than you can chew and you get what you deserve. NO slack for them!

    If they can't handle the extra traffic then they need to release iPhone to other networks as well.
  • Joe Allen
    Give ATT some slack? This is a company which has been in the COMMUNICATION business for a century. Don't you think they should have their act together by now?

    I have complained for over a year that 3G is still not deployed here (I am in an area of 65000 people). I chose to buy an iPhone earlier this year because ATT said it would be available by end of summer. Not.

    I am paying $30 month for essentially nothing (EDGE is unusable).

    To be brutally honest, the money ATT spent on their lawyers for this ridiculous lawsuit could have been spent on technicians to roll out 3G in several areas.

    ATT has their priorities screwed up, period end of story. I will remind them that it's 2009 and that last century modes of operation are outdated. Stop the acquisition machine and start delivering for your customers what you said will be available! Now!
  • Steve Peralta
    Seems to me 12 quarters (3 years) ago, it's understandable that 3G traffic was low. Most "smart" phones before then were pretty useless for anything other than voice calls and occasional, painful, expensive, internet access. What's surprising is that AT&T was caught flat-footed by the paradigm shift. Since the advent of *usable* smart phones, especially the iPhone, AT&T still thinks of itself as phone company with data on the side, while customers see them as a 3G internet service provider and, oh yeah, phone service on the side. AT&T needs to wake up and start planning based on actual customer usage and expectations, not their own old-fashioned self-image.
  • And I think that 3G traffic can play the big role in forming the company audience. It's very perspective, you know...
blog comments powered by Disqus

Latest Digital Daily Videos

More Videos »

About John

John Paczkowski has been poking fun at the tech industry and the personalities that drive it since 1997. From 1999 to 2007, he wrote the award-winning tech news Web log Good Morning Silicon Valley for the San Jose Mercury News, Silicon Valley's daily newspaper. Read more »

Ethics Statement

Here is a statement of my ethics and coverage policies. It is more than most of you want to know, but, in the age of suspicion of the media, I am laying it all out.

Read more »

alt.misc

Older at alt.misc »