Comments on: Succinctly Speaking With Steve Ballmer: Sidekick Fiasco "Not Good" http://digitaldaily.allthingsd.com/20091020/sidekick-data-restore/ by John Paczkowski Fri, 10 Feb 2012 05:01:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: TechKive » Blog Archive » Succinctly Speaking With Steve Ballmer: Sidekick Fiasco "Not Good" [Digital Daily] http://digitaldaily.allthingsd.com/20091020/sidekick-data-restore/comment-page-1/#comment-16313 TechKive » Blog Archive » Succinctly Speaking With Steve Ballmer: Sidekick Fiasco "Not Good" [Digital Daily] Wed, 21 Oct 2009 04:55:55 +0000 http://digitaldaily.allthingsd.com/?p=27009#comment-16313 [...] post: Succinctly Speaking With Steve Ballmer: Sidekick Fiasco "Not Good" [Digital Daily] Share and [...] [...] post: Succinctly Speaking With Steve Ballmer: Sidekick Fiasco "Not Good" [Digital Daily] Share and [...]

]]> By: Fred Hamranhansenhansen http://digitaldaily.allthingsd.com/20091020/sidekick-data-restore/comment-page-1/#comment-16304 Fred Hamranhansenhansen Wed, 21 Oct 2009 01:17:10 +0000 http://digitaldaily.allthingsd.com/?p=27009#comment-16304 The problem for Microsoft is they already had the reputation for the absolute lowest quality and reliability before they screwed up the Sidekick back-end. People are looking for signs that some improvement is taking place, and instead we see them falling all over themselves and losing data, reinforcing the fact that there is something critically wrong there. Their bad reputation also includes customer hostility, lack of follow-through on commitments, and prioritizing monopoly maintenance over technology, and we see all that in this Sidekick incident, plain as day. So this incident is typical behavior, not atypical. It's like when the town drunk crashes his car into a tree: nobody but nobody is going to believe he wasn't hammered at the time. Good luck to Microsoft's customers and investors. You are going to need it. The problem for Microsoft is they already had the reputation for the absolute lowest quality and reliability before they screwed up the Sidekick back-end. People are looking for signs that some improvement is taking place, and instead we see them falling all over themselves and losing data, reinforcing the fact that there is something critically wrong there.

Their bad reputation also includes customer hostility, lack of follow-through on commitments, and prioritizing monopoly maintenance over technology, and we see all that in this Sidekick incident, plain as day.

So this incident is typical behavior, not atypical. It’s like when the town drunk crashes his car into a tree: nobody but nobody is going to believe he wasn’t hammered at the time.

Good luck to Microsoft’s customers and investors. You are going to need it.

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