If the Sidekick Fiasco Is a “Premium Mobile Experience,” I’d Hate to See the Basic Version
by John Paczkowski
Posted on October 15, 2009 at 6:17 AM PT
Good news for SideKick users bemoaning the back-end server failure that wiped out their personal data–and those suing over it: Microsoft says it has recovered most of the data it initially believed to be permanently lost.
“We are pleased to report that we have recovered most customer data for those Sidekick customers whose data was affected by the recent outage,” Roz Ho, corporate VP of Microsoft’s ironically named Premium Mobile Experiences division, said in a letter to customers.
“We plan to begin restoring users’ personal data as soon as possible, starting with personal contacts, after we have validated the data and our restoration plan. We will then continue to work around the clock to restore data to all affected users, including calendar, notes, tasks, photographs and high scores, as quickly as possible.”
That’s quite a change from what Microsoft (MSFT) said a few days ago when it warned that user data had “almost certainly” been lost and that the likelihood of recovering it was “extremely low.” Still, it’s clearly the best outcome for a bad situation.
