Microsoft Outlook Team Still Cracking “Google Apps Stink” Jokes
by John Paczkowski
Posted on June 17, 2009 at 2:37 PM PT
A week after launching Apps Sync for Microsoft Outlook with great swagger and pomp, Google is taking heat for unwittingly disabling one of the mail client’s key functions. Seems the service, which allows enterprise to use Outlook without shouldering the costs of running an Exchange server, doesn’t play well with Windows Desktop Search.
“The installation of the Google Apps Sync plugin disables Outlook’s ability to search any and all of your Outlook data,” Microsoft explained in a post to the Outlook Team blog. “When a Google Apps user installs the sync plugin for Outlook, the plugin modifies a registry key which disables Windows Desktop Search from indexing and providing search functionality for all Outlook data, not just the Outlook data being synchronized from GMail. Because Outlook search relies upon the indexing performed by Windows Desktop Search, Outlook search functions are broken as a result. It is also important to note that uninstalling the plugin may not fix the issue.”
Uh-oh. Good luck finding that budget-request email you sent to your CFO a few months ago….
Google (GOOG) is working with Microsoft (MSFT) to resolve the issue, but the damage may have already been done. Enterprise is notoriously reluctant to embrace change specifically because of cock-ups like this. Enterprise likes familiarity. It likes seamless change. With Apps Sync for Outlook, Google provided the former, but it fell short on the latter. And that may inspire some companies that had been considering Apps Sync for Outlook to stick with Exchange for a while longer.
Comments
This is a non issue that will be resolved shortly. It is Exchange that is creaky and needs to play defense. As far as SaaS goes, I don’t think MS has a pretty road ahead. This holds true for impacts to their business model as well as there credibility as a SaaS provider.
Posted by Joe Butson at June 17th, 2009 at 3:46 pmIf only MS was as quick to track down their own bugs.
Posted by Mac Beach at June 17th, 2009 at 6:24 pm