Comments on: Vonage Posts a Profit–On Paper http://digitaldaily.allthingsd.com/20090507/vonage-churning-subscribers-stomachs/ by John Paczkowski Fri, 10 Feb 2012 06:21:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Vonage Churning Subscribers, Stomachs [Digital Daily] | heave-ho.org http://digitaldaily.allthingsd.com/20090507/vonage-churning-subscribers-stomachs/comment-page-1/#comment-7055 Vonage Churning Subscribers, Stomachs [Digital Daily] | heave-ho.org Mon, 11 May 2009 07:00:42 +0000 http://digitaldaily.allthingsd.com/?p=17139#comment-7055 [...] See the rest here:  Vonage Churning Subscribers, Stomachs [Digital Daily] [...] [...] See the rest here:  Vonage Churning Subscribers, Stomachs [Digital Daily] [...]

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]]> By: Scot Brees http://digitaldaily.allthingsd.com/20090507/vonage-churning-subscribers-stomachs/comment-page-1/#comment-6935 Scot Brees Thu, 07 May 2009 17:11:50 +0000 http://digitaldaily.allthingsd.com/?p=17139#comment-6935 Count me as lost subscriber #6,000. I sucked it up and kept my Vonage account for 2 years longer than I should have (had it for 2yrs 2mo). While the basic service worked for me, and worked well, the customer service was atrocious. Features were slow coming and not up to par. And don't get me started on the way they dealt with their famous phantom outage. Save the company, bundle it with my ISP and the added value is only about $10/mo, but at least I'd keep the service. BTW...I have almost never seen a company more eager to bring me back with offers of multiple months of free service. They played hard ball by not offering these until I actually canceled the service though. Count me as lost subscriber #6,000. I sucked it up and kept my Vonage account for 2 years longer than I should have (had it for 2yrs 2mo). While the basic service worked for me, and worked well, the customer service was atrocious. Features were slow coming and not up to par. And don’t get me started on the way they dealt with their famous phantom outage.

Save the company, bundle it with my ISP and the added value is only about $10/mo, but at least I’d keep the service.

BTW…I have almost never seen a company more eager to bring me back with offers of multiple months of free service. They played hard ball by not offering these until I actually canceled the service though.

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