Comments on: Sprint: Tourniquet, Please…

By: Sprint Paring Losses Almost as Quickly as Subscriber Base | John Paczkowski | Digital Daily | AllThingsD

Thu, 19 Feb 2009 16:10:36 +0000

[...] Sprint: Tourniquet, Please… [...]

By: Sprint Prepares for Launch of Palm Pre With Massive Layoffs [Digital Daily] | LinkTouch

Mon, 26 Jan 2009 21:33:07 +0000

[...] a great choice of carrier partner Palm (PALM) has in Sprint Nextel (S), eh? A company with a longstanding reputation for lousy customer service, poor network coverage, high churn and Keystone Kops-style management disorganization. A company [...]

By: Sprint Nextel to Cut 8000 Jobs, Palm’s Hopes for a Comeback | John Paczkowski | Digital Daily | AllThingsD

Mon, 26 Jan 2009 15:30:08 +0000

[...] a great choice of carrier partner Palm (PALM) has in Sprint Nextel (S), eh? A company with a longstanding reputation for lousy customer service, poor network coverage, high churn and Keystone…. A company that lost 1.3 million customers in the third quarter. And now a company that plans to [...]

By: Report: Employees Facing Layoffs More Likely to Talk About Layoffs | John Paczkowski | Digital Daily | AllThingsD

Mon, 17 Nov 2008 14:54:13 +0000

[...] that mention “layoff” has increased sharply, particularly with employees at AOL/Time Warner, Sprint Nextel and [...]

By: irina slutsky

irina slutsky — Sat, 08 Nov 2008 08:27:14 +0000

what is the best case scenario for a company like sprint. like, if you were the CEO what would you do. seriously. i’m just asking.

By: Robert Norton

Robert Norton — Sat, 08 Nov 2008 02:09:00 +0000

My wife and I are just one of Sprint’s repeated customers (since 00) and to tell you the truth, in 2006-07 and early 08 the customer service was horrible, not to mention the bill every month. I was calling and complaining every month and holding on the line forever to get a customer service rep.
BUT, now that I am on the everything plan with my new palm treo, I am as happy as a lark. I had a tech issue the other day, and it was resolved immediatly. Then to top it off, I got 3 calls that same day asking if my problem was resolved and how the service was that I received.
I was going to leave Sprint to Verizon about 6 months ago, but I plan on staying now. Very happy with service here in Richmond VA.
Ps. Keep up the good work Mr. Hesse

Note: If you want to talk about poor customer service, lets look at Verizon. Plus, I am sure most of those subscribers left Sprint because Verizon has that bundle with cable, internet, land line and cell. At least here in the Richmond VA market.

Maybe Sprint could get into the home cable and internet business also. Could do some damage.

By: John Paczkowski

John Paczkowski — Fri, 07 Nov 2008 22:30:13 +0000

Conrad ... My information is not outdated, nor is it incorrect. According to the Powers report on which I based my post, Sprint ranked last, or below average, in four of the six geographic regions the firm surveyed. It received average marks in another and did quite well in the Southwest (progress!). Here's the breakdown of Sprint's scores pulled directly from the report: Northeast Region: 2 out of 5 points (Below Average) Mid-Atlantic Region: 2 out of 5 points (Below Average) Southeast Region: 2 out of 5 points (Below Average) North Central Region: 2 out of 5 points (Below Average) Southwest Region: 5 out of 5 points(Among the best) West Region: 3 out of 5 points (Average) I really don't think last or below average -- sorry, "near industry average," as you prefer to say -- in four out of six regions is anything to brag about.

By: Conrad Sands

Conrad Sands — Fri, 07 Nov 2008 21:55:21 +0000

Hey, John. Before you post incorrect and outdated information about Sprint and J.D. Power surveys, you might want to do a little research.

J.D. Power officially issued the results of its 2008 Wireless Call Quality Performance Study – Vol. 2 on Sept. 4. Nearly 23,000 wireless users were surveyed from February to June of 2008 and Sprint was recognized for call quality, taking first place in the Southwest Region, tying with Verizon, and moving up from a previous last-place ranking. We also improved our ranking slightly in the North Central and West regions and we were above average or near industry average in five of six regions.